Cross Creek Medical Center Welcomes Affected Pet Families
The unexpected shutdown of The Vets and BetterVet has left many pet owners searching for reliable veterinary care. With canceled appointments and limited communication from the companies, this situation highlights the importance of having access to your pet’s medical records and establishing care with a trusted provider. In this article, we’ll walk you through what steps to take and how Cross Creek Medical Center is here to support you and your pet.
What Happened?
The Vets and BetterVet were mobile veterinary services offering in-home care to pet owners across the U.S. Recently, both companies canceled all appointments and appear to have shut down operations entirely. With little warning or information, many clients have been left in a difficult position, especially those with ongoing treatment plans.
This disruption serves as a strong reminder of why having a stable veterinary provider and access to your pet’s medical history is so important.
Why Your Pet’s Medical Records Matter
Your pet’s medical records are the foundation of their ongoing healthcare. They include vaccination histories, past illnesses, diagnostic results, prescriptions, and more. Without this information, a new veterinarian may need to start from scratch — repeating tests or procedures that add stress to your pet and extra cost for you.
Most importantly, access to your pet’s records ensures continuity of care and can be critical in emergency situations.
How to Retrieve and Transfer Records
If you were using The Vets or BetterVet, here are some steps to help secure your pet’s records:
- Attempt to Contact the ProviderTry reaching out through any remaining contact forms, emails, or client portals. They may still have automated systems available for record requests.
- Explore Backup ChannelsIf records were stored digitally, check if you can access them through a pet health portal or app affiliated with their services.
- Talk to Your New VeterinarianAt Cross Creek Medical Center, our team can work with you to rebuild your pet’s medical profile through exams and baseline diagnostics if records are unavailable.
- Consider Digital Record-Keeping ToolsGoing forward, using a pet health app can help you securely store and manage your pet’s medical information — making transitions smoother in the future.
A Welcome Offer Just for You
To support families affected by the shutdown of The Vets/BetterVet, Cross Creek Medical Center is offering a $25 discount for new clients. This offer can be used toward any service or product during your first visit.
We understand how important your pet’s health is to you and are here to make your transition as seamless as possible. Call us at (813) 994-6929 or fill out our online form to schedule an appointment.
Your Pet Deserves Stability and Care You Can Trust
Situations like this highlight the value of having a dependable veterinary team. At Cross Creek Medical Center, we’re committed to delivering compassionate, expert care tailored to your pet’s needs.
If you’ve been impacted by the closure of The Vets or BetterVet, we welcome you to join our family. Let us help you ensure your pet’s care continues, with confidence, comfort, and support.
Contact us today to schedule your visit or to learn more. We’re here for you and your four-legged family member every step of the way.
